ESP Supplies Deliveries & Returns

Most of our deliveries are made as loose loads of 20 tonnes and above on articulated or rigid tippers. However, if you don’t need a full loose load, it may be more economical for us to deliver in bulk bags, on a lorry with a tail-lift, through the pallet network (we will calculate the most cost effective option for you). If you are ordering bulk bags, please see details of how we make this type of delivery here. Please also take your time to familiarise yourself with our delivery vehicles below.

HI-AB & CRANE DELIVERIES

If you are ordering bulk bags, we can upon request, offer delivery on a vehicle with either a Hiab crane or Moffatt. Please note, this only applies to larger volume orders of 10 Bulk Bags or more. Please call our sales team on 0300 303 3213 to discuss this delivery option in more detail.

Arctic Tipper

Width: 2.50m Length: 14.20m Height: 3.80m Fully tipped height: 9.7m Delivery Type: loose loads up to 29 tonnes

8 Wheel Rigid Tipper

Width: 2.50m Length: 9.60m Height: 2.90m Fully tipped height: 9m Delivery Type: loose loads up to 20 tonnes

Tail lift - With pallet truck offload

Width: 2.55m Length: 11.00m height: 4.00m Delivery Type: Palletised Bulk Bags up to 18 tonnes
**This delivery type requires Reasonably flat, level and solid ground/hard-standing

Vehicle Access

For a successful delivery, we require the following conditions to be met.

  • Access must be a minimum of 3 meters wide, to the delivery point and room to turn around.
  • Free from obstacles, such as sign posts, overhanging lines and trees
  • Reasonably level ground
IF IN ANY DOUBT, PLEASE CALL OUR SALES TEAM 0300 303 3213

Returns Procedures

The customer has the right to cancel any order. However any cancellation must be made at least 48 hours prior to the agreed delivery date.

Cancellations should be made by telephoning 0300 303 3213 Monday to Friday between the hours of 8.30 and 5.00pm.

Customers may return the goods at their own expense within 7 working days from the day following the day of delivery, or we will collect the goods and charge you the cost of return.

Returned loads if cancelled en route will incur a return delivery charge. This will be deducted from any refund due.

Where a delivery cannot be made due to access issues or unforeseen circumstances we will attempt a re-delivery at your request for an additional charge. If you have any queries relating to this or any other issue please call us on 0300 303 3213.

On delivery, we strongly advise that all customers inspect a small sample of any product, to check it meets their requirements, before it is unloaded.

This does not affect your statutory rights